FAQ & Other Help!

Firstly, if you clicked on this page out of frustration from missing a new artwork
release or receiving a refund – We feel your pain. As collectors ourselves we are fully aware of the anger when you miss out. Please understand we are doing our best to make this as fair and efficient as possible. Hopefully, the information below helps you in the future.

 

We suggest creating an account through our online store to expedite the
checkout process, as part of this you can also elect to sign up for our mailing list –

We announce drops via our mailing list. Please note:

  • Once we send the email we have no control over its delivery time to you.
  • PayPal and all major cards accepted.
  • Adding an item to your cart does not ensure you will be able to complete the
    checkout before an item sells out – Be quick!
  • In the event of an over-sell we will honor the first completed orders and refund
    the rest.
  • We reserve the right to refund your order at any time for any reason – Including
    no reason

MY ORDER HASN’T ARRIVED. WHAT SHOULD I DO?

If you have not received your work, please email at maadhyam.radhika@gmail.com

WHAT CAN I DO IF MY ORDER IS DAMAGED, OR I RECEIVE THE WRONG WORK?

We take great care to pack your artwork and want you to receive it in perfect
condition. If your work is damaged or incorrect, please email …, including
photographs clearly showing the damage or incorrect work, as well as the
packaging it arrived in.

HOW MUCH IS SHIPPING?

Domestic shipping is at a nominal rate, which depends on the size and weight of
the artwork, and whether it has to be shipped flat or rolled in a tube. We offer

custom shipping options at request for international orders. If you live outside
India and would like us to ship art to your country, please email us at …

CAN I COMMISSION A PAINTING?

Yes, you can commission a painting from most of our artists against a 50%
non-refundable advance, however, some of them do not take commissions.
Please email .com, including the artist you would like to work with and any
specifics about the painting you have in mind.

WHERE IS YOUR GALLERY?

We are an online art portal and do not have a permanent gallery space but we
host events and exhibits across India year on year.

WILL I GET A CERTIFICATE OF AUTHENTICITY WITH MY ARTWORK?

Yes, we provide a Certificate of Authenticity that has been signed by the artist, as
well as a representative of the gallery.

ARE THE ARTWORK ORIGINAL?

Each artwork on www.maadhyamart.com is an original work of art that has been
signed by the artist and is accompanied by a Certificate of Authenticity.

ARE THE ARTWORKS SIGNED BY THE ARTIST?

Each artwork is signed by the artist.

DO YOU BUY THE ARTWORK BACK IF I DON’T WANT IT ANYMORE?

No, the gallery or the artist don’t buy back works once sold but may help you sell
it further (if bought from Maadhyam) should we have any inquiry or requirement
of similar artwork.

DO WE DO LARGER CORPORATE PROJECTS?

Yes, we do!

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